General Terms and Conditions (GTC) of TripEscape

As of May 2025

1. Scope and Definitions

These Terms and Conditions apply to all offers from TripEscape as well as all existing and future regional brands (e.g., “SauerlandEscape”). By making a booking, the customer accepts these Terms and Conditions as binding. Any changes will be published on the website and will supersede the version that was in effect at the time of booking.

2. Subject Matter of the Contract

TripEscape recreational activities in the area of escape games—both outdoors and in rented vacation apartments. The booking covers only the event specified in the booking confirmation. 3. Booking and Conclusion of Contract Bookings are made through our website or by email. The contract is concluded upon receipt of the booking confirmation. Daily capacity is limited. For booking requests sent via email, there is no guarantee that the desired date will remain available—other customers may book it while your request is being processed. If you want to be sure, you should book directly through the website. Corporate customers who wish to pay by invoice should contact us in advance at hilfe@tripescape.de. Payment must be received in full before the event begins.

4. Weather, Safety, and Game Cancellation

In the event of hazardous weather conditions such as thunderstorms, storms, or strong winds, it is prohibited to remain outdoors. The game must then be stopped immediately. The safety of all participants is our top priority. Of course, an alternative date can be arranged free of charge. Before the game begins, the customer decides for themselves whether the weather conditions are suitable. A game can be voluntarily rescheduled at any time. Refunds are not available, even in the event of a weather-related cancellation.

5. Dogs

Dogs are welcome to join in all outdoor activities. Dogs weighing up to 25 kg are allowed in the vacation rentals.

6. Cancellation and Rescheduling

Cancellations with a refund are not permitted. You may reschedule an appointment at any time free of charge. To do so, please send us an email at hilfe@tripescape.de with your booking number and your desired new date. Note: The granting of goodwill gestures is at the sole discretion of TripEscape.

7. Change in the Number of Participants

The number of participants can be adjusted at any time before the event. To do so, please send us an email at hilfe@tripescape.de, specifying the booking number and the new number of participants. Overpayments will be refunded in full; any additional charges must be settled accordingly.

8. Prices and Payment

Prices vary depending on the specific booking and are displayed in the booking system. Payment methods are subject to the options listed on the website. Refunds are issued exclusively via the original payment method used.

9. Gift Certificates

Vouchers are valid for all current offers from TripEscape. Please note: The scope of vouchers may change in the future, for example, to apply only to certain regions or event types (e.g., outdoor escape games). The voucher value cannot be redeemed for cash.

10. Vacation Rental Escape

10.1 TripEscape vacation apartments from third parties and acts as the landlord vis-à-vis the customer. TripEscape assumes TripEscape responsibility for circumstances outside the apartment that fall within the owner’s or property management’s area of responsibility (e.g., neighbors, noise, surrounding buildings, parking situation). Guests are liable for any damage caused inside the apartment or to the furnishings. Missing or willfully damaged items will be billed to the guest. 10.2 TripEscape the booking through the authorized third-party provider Quinbook (WOIZZER AG). 10.3 With regard to personal and usage-specific data, the customer has the rights to access, correction, and deletion guaranteed by the Federal Data Protection Act; these rights may be exercised by sending a written notice via mail (contact information under Section 1).

11. Liability

Participation is entirely at your own risk. TripEscape no liability whatsoever for injury to persons, animals, property, or vehicles—neither during travel to and from the event, nor during the event itself, nor afterward. This expressly applies to all risks not specifically mentioned. Customers are personally responsible for: their safety, their equipment, their conduct, their state of health, and their assessment of weather conditions. In the event of the loss of the entire OutdoorEscape backpack, a flat fee of €500 will be charged. Willful destruction of individual pieces of equipment will be billed separately.

12. Behavior During Outdoor Activities

Participants agree to abide by the following rules of conduct: The provisions of the German Road Traffic Regulations (StVO) apply. Only marked and official trails may be used. Respect for nature and the environment is mandatory. Animals must not be disturbed, and plants must not be damaged. All trash must be taken with you and disposed of properly. Dogs must be kept on a leash where required by law or due to local conditions. Participants must proceed with caution and be mindful of their surroundings. Outdoor tours may lead through wooded or natural terrain. Participation is at your own risk. Participants are required to exercise particular caution—for example, around overhanging branches, on slippery surfaces, in conditions of poor visibility, or in the presence of other potential hazards in the terrain.

13. Final Provisions

The laws of the Federal Republic of Germany shall apply. The place of jurisdiction is—to the extent permitted by law—the registered office of TripEscape in 59602 Rüthen.